Customer Order Specialist

Job Title: Customer Order Specialist

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

Working as a Customer Order Specialist at Signify is dynamic and exciting. You will be responsible for the order management & customer service for Signify Professional Lighting business in Malaysia and help ensure smooth execution of Professional Lighting order management from PO to project invoicing.

Customer / Stakeholder Management

1. Main customer liaison after PO handover—contact point for customer / product delivery related issues
2. Provide support to Sales/KAMs in achieving monthly sales targets
3. Manage customer expectation on product lead times
4. Assist in related administrative work and the resolution of Accounts Receivable (AR) issues

Project Management

1. Manage and ensure smooth execution and operation of entire Project Flow (From PO to project invoicing)
2. Oversee coordination for Systems & Services (S&S) projects

Delivery Schedule Management

1. Set up, manage and maintain project specific delivery schedules
2. Coordinate with KAMs, customers, supply planners and 3rd party logistic partners to warrant timely and accurate deliveries and for other related arrangements

Others

1. Support with invoices management for S&S projects
2. Lead in local audit and consolidate documentation from order-desk team

More about you

1. Bachelor’s degree/Diploma with 3+ years of customer handling experience and project order execution
2. Proven ability/hands-on experience handling order acquisition and working closely and directly with sales teams
3. Strong understanding of customer order execution cycle
4. Strong customer orientation
5. Speed & execution mindset
6. Systems Savvy in SAP and Excel
7. Strong communication skills with the ability to deal with multiple stakeholders

Everything we’ll do for you

1. Competitive salary depending on experience
2. Extensive set of tools to develop your career, such as a personalized learning platform, free training and coaching
3. Opportunity to buy Signify products with discount

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.