Customer Onboarding Executive

Softinn is a hotel technology company.

Our mission is to make hotelier’s work easier through next-generation hotel management software, digital solutions, and hotel kiosks. Here’s a one-minute video about our products.

We sell to forward-looking hoteliers in South East Asia, primarily in Malaysia, with some customers from the Philippines, Indonesia, and Thailand.

Our principle to sales is simple – We DO NOT force a purchase; instead, we see sales as a job to help customers discover their best options. We facilitate sales, not force them. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Responsibilities:

• Engage with prospects to understand their needs and assist in product setup.
• Coordinate with the sales team to onboard prospects to customers.
• Conduct online product demos and product training.
• Assist the sales team in handling inbound sales inquiries promptly and professionally.
• Gather feedback from customers on their onboarding experience and suggestions for product improvements.

Job Requirements:

• Passionate about hotel technology (software, systems, and hotel industry).
• Develop deep knowledge about the products & services offered by Softinn.
• Good communication and presentation skills.
• Excellent command of English and Bahasa Melayu (knowing Mandarin is a plus).
• Proactive, result-driven, organized, and detail-oriented.

Not Mandatory, but BONUS if:

• Has working experience in a sales or customer support department.
• Familiar with SaaS (software-as-a-service) business.
• Familiar with HubSpot.
• Familiar with the hotel industry.
• Understands inbound sales.

Report to Work Options:

• Melaka branch.

You Should Join if:

• You enjoy solving customer problems with digital solutions.
• You love to win and are willing to go the extra mile.
• You believe a better product helps improve efficiency and brings smiles to hoteliers.

You should NOT join if:

• You don’t enjoy learning new skills.
• You don’t enjoy interacting with customers remotely.
• You don’t enjoy helping customers gain more value from using our products.

Salary Range:

• RM 2,000 to RM 4,000 (not including commission).

Employee Benefits:

• Medical insurance coverage.
• Free flow of snacks.
• Casual dress code.
• Monthly potluck party.
• Attractive commission.

Additional Perks for Your Role:

• HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro).
• HubSpot CRM Certification (Certificate with your name if you pass the test).
• Mobile phone call and data plan allowance.
• Coursera PLUS Subscription (for training & development).