Customer Manager

Purpose Statement: Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities:

1. Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
2. Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
3. Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
4. Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
5. Learn and develop mastery of Plexus's sales enablement methodology.

Education/Experience Qualifications:

1. Seven (7) years of related experience is required; Five (5) or more years of related experience in corporate customer management is preferred.
2. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
3. Advanced written and verbal communication skills are required.
4. Basic computer skills are required.
5. Able to make sound, logical and reasonable decisions with minimal guidance.
6. Able to apply solution selling knowledge and capabilities.
7. Applies financial acumen to influence customers and constituents.
8. Basic understanding of electronics manufacturing is required.
9. General office equipment and materials.