Customer Fund Management

Customer Fund Management

Salary: Below or within RM3800

Important: Fresh graduate / from any industry (even if candidate doesn’t come with accounting / finance experience but has intermediate excel skill (well formulation data eg pivot, vlookup etc))

Responsibilities:

1. Recording of bank account balance and uploading acquirer settlement files to internal system.
2. Handling customer case at 1st level and follow up with the case status to ensure on time closure.
3. Responsible for the interactive operation of chargeback information and funds between Ant Group and Card Schemes or merchants.
4. Identifying chargeback risks, discovering and solving problems in time to ensure customer service experience.
5. Understanding fund reconciliation, and being able to accurately and promptly complete related fund operation tasks as required.
6. Basic understanding of accounting and financial statements reconciliation.
7. Familiar with the rules of bank and channel settlements, possessing the ability to analyze and handle exceptions in clear settlement.
8. Proactively establish standard operating procedures, document operational manuals, and have insights into process optimization.

Requirements:

1. Someone who could converse in Mandarin / any Chinese dialect (business reason).
2. Fresh graduate can be considered but someone with intermediate excel skill.
3. Someone who can be from any industry (even if candidate don’t come with accounting / finance experience but has intermediate excel skill, can be considered – well formulation data eg pivot, vlookup etc).