Customer Experience Specialist

Job Responsibility

Role

What you will do: As a dedicated Customer Service Executive, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

1. Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns.
2. Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques.
3. Expertly articulating and presenting information about our products while professionally managing high inquiry volumes.
4. Embracing accountability for individual KPIs and working cohesively towards team goals.
5. Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions.
6. Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers.
7. Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times.

Job Requirements

Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities:

1. Good command of English or Bahasa Malaysia to round out your communication abilities.
2. A minimum SPM qualification, showing that you have the fundamentals in place.
3. Previous experience in a contact centre or customer service role? That's a big plus!
4. Fresh graduates are also encouraged to apply.

Job Benefits

Additional info: Take a look at what we offer:

1. We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you!
2. Let’s talk compensation: an enticing commission structure that rewards your hard work.
3. EPF SOCSO.
4. Performance Bonus.