Customer Experience Specialist

Job Responsibility

• Excellent telephone etiquette with the ability to remain professional, confident, and patient.
• Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers' expectations.
• Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
• Possess strong analytical skills to identify the cause of problems and recommend solutions.
• Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
• Ability to work under pressure and with minimum supervision.
• Ability to multi-task with good attention to detail.

Job Requirements

• Preferable with a minimum of one (1) year of customer service-related experience.
• Strong customer management skills.
• Good communication skills and well-versed in English, Malay, & Mandarin.
• Provide good email writing skills in English.
• Ability to manage escalated issues / difficult customers.
• Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
• Respond to customers' inquiries professionally and promptly.
• Good listening, interpersonal, organizational skills & customer service orientation.
• Adaptability, initiative & stress tolerance.
• Attention to detail and accuracy.
• Ability to learn new products and technologies.

Job Benefits

• Remuneration package:
• Basic: RM2500 - RM3000 (Based on experience and performance during the interview with open negotiable)
• Language allowance: RM300
• Attendance allowance: RM100
• KPI allowance: RM500
• Medical & hospitalization covered.
• EPF, SOCSO and EIS covered.
• Working hours:
• 9:00 AM - 6:00 PM (Monday - Friday)
• 9:00 AM - 1:15 PM (Saturday) - Including Public Holiday (depending on the country where the service is provided).
• Working location:
• Level 17, Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
• Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance).