Customer Experience Rep (6-month contract)

Responsibilities:

1. Provides timely assistance and resolutions to customer inquiries and issues.
2. Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately.
3. Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery.
4. Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization.
5. Manages customer cases and service requests efficiently, documenting interactions accurately.
6. Identifies and mitigates potential issues to ensure a seamless customer experience.
7. Assists customers in tracking their shipments and providing real-time updates.
8. Performs other duties as assigned.

Minimum Requirements:

Education: Secondary education or equivalent.

Experience: One (1) year of work experience in customer service and interaction.

Knowledge, Skills, and Abilities:

1. Fluency in English and local language, especially if English is not your first language.
2. Strong problem-solving skills.
3. Good written & verbal communication.

FedEx is an equal opportunity/affirmative action employer committed to a diverse, equitable, and inclusive workforce. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws.

Our Company

FedEx is one of the world's largest express transportation companies, serving more than 220 countries and territories around the globe.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.