Customer Experience Relationship Representative

Responsibilities:

1. Customer Support
2. Customer Management
3. Quality Assurance & Support
4. Bookings
5. Inquiry
6. Service Recovery
7. Complaint Handling
8. Complicated Case Management
9. Claims Handling
10. Cross-functions alignment and coordination for problem resolution
11. Escalated Issue Resolution
12. Tracking
13. Customer Ownership Group Support
14. Lead -- International claims
15. New Hire Onboarding
16. Case by case root cause analysis for complaints handling
17. Customer Ownership Group Lead

Education: Secondary education or equivalent

Experience: Two (2) years of work experience in customer service and interaction

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company:

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.

Our Philosophy:

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

Our Culture:

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.