Customer Experience Relationship Representative

Customer Experience Relationship Representative

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Responsibilities:

1. Customer Support
2. Customer Management
3. Quality Assurance & Support
4. Bookings
5. Inquiry
6. Service Recovery
7. Complaint Handling
8. Complicated Case Management
9. Claims Handling
10. Cross-functions alignment and coordination for problem resolution
11. Escalated Issue Resolution
12. Tracking
13. Customer Ownership Group Support
14. Lead -- International claims
15. New Hire Onboarding
16. Case by case root cause analysis for complaints handling

Minimum Requirements:

Education: Secondary education or equivalent.
Experience: Two (2) years of work experience in customer service and interaction.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce.

About FedEx:
FedEx is one of the world's largest express transportation companies, serving more than 220 countries and territories around the globe. Our People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity.

Our Culture:
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.