Customer Experience Intern

About This Role

If you’re a self-driven and ambitious professional, we would love to meet you! You will gain experience in documentation flow, event management, and customer experience-related tasks, which will be helpful for your future studies.

Duties and Responsibilities:

• Ensure a smooth customer experience journey from any point of contact until customers end their contracts with CAE Kuala Lumpur.
• Perform day-to-day general administrative tasks.
• Support daily front desk and office administration tasks by welcoming visitors, assisting with check-in processes, answering inquiries, and managing incoming and outgoing official calls, emails, and documents, including courier services.
• Provide input on Customer Experience projects and tasks.
• Manage arrangements and handling of customers during operation hours.
• Be involved in the complaints management system, answering customer inquiries, and responding to complaints accordingly.
• Build long-lasting relationships with customers and key stakeholders within the business.
• Partner with the Customer Experience Manager to support organizational engagement with customers.
• Contribute to the department’s continuous improvement and wellness initiatives.
• Manage the Pilot and Employee Lounge, including inventory management and timely snacks and beverages replenishments.
• Execute front office duties to provide customers with requested information regarding their training delivery and logistics.
• Support and coordinate event planning when needed.
• Perform any other duties assigned by management for the effective implementation, maintenance, and continual improvement of the Customer Experience team in CAE KL.

Qualifications and Skills:

• Excellent interpersonal and communication skills.
• Strong analytical, critical thinking, and presentation skills.
• Willingness to learn, responsible, and possess good work ethics.
• Customer-focused with attention to detail.
• Strong communication skills in English (verbal and written) to communicate with diverse stakeholders.
• A good team player with a positive attitude and strong sense of integrity and responsibility.

*Preferably for a duration of 6 months.

*Open to internship opportunities starting from December 2024 onward.

*Please specify the internship period or attach a letter from the university.

Position Type: Student (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose backgrounds and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.