Customer Care Representative (6-Months Contract)

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Customer Care Representative (6-Months Contract)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Representative - Your future position?

As a Customer Care Representative, you will be responsible for processing sales orders from receipt to shipment for assigned customers or affiliates, adhering to Customer Care guidelines. Additionally, you will serve as a liaison between customers, the operations team, and the sales team to ensure that customer needs are met efficiently and cost-effectively. You will report directly to the Customer Care Supervisor and will be based in Ayer Keroh, Melaka.

Sounds interesting? In this exciting role you also will be responsible in:

1. Manage the sales order process from receipt through to shipment for assigned customers and affiliates, in accordance with Customer Care guidelines.
2. Provide support to assigned customers and affiliates to meet their order requirements.
3. Maintain daily communication with customers, operations, and sales teams.
4. Interpret and analyze client schedules to prioritize orders effectively.
5. Resolve issues and handle customer complaints both internally and externally.
6. Confirm pricing, inventory availability, and provide accurate shipping date information.
7. Prepare invoices, debit and credit notes, process notifications, and manage customer returns.
8. Coordinate with relevant departments to ensure timely dispatch and delivery of orders while managing customer expectations.
9. Collaborate with planning teams regarding demand planning and stock positions.
10. Update and maintain accurate customer records, including specific information, contracts, labeling, packaging, and stock requirements.
11. Provide coverage and support for accounts managed by other team members as needed.
12. Identify the appropriate communication method based on urgency and the nature of the issue.
13. Demonstrate skills in diffusing difficult situations and achieving resolutions with customers.
14. Identify opportunities for improvement in customer care processes.

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company? Then come and join us - and impact your world.

Your professional profile includes:

1. Bachelor's Degree in any discipline.
2. 1-2 years in a customer-facing role. Open to fresh graduates too!
3. Proficient in Microsoft Office Suite.
4. Basic knowledge of SAP or order entry systems.
5. Understanding of inventory management principles and shipping terminology are good-to-have.
6. Strong interpersonal and communication skills.
7. Adaptable and a quick learner.
8. Proficiency in English and local languages.

Attractive package with benefits.
Excellent opportunities for progressive learning and development.
A creative team environment that will inspire you.

#LI-Onsite
#LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.