Customer Care Officer - Sudong Insurance Outbound

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Customer Care Officer - Sudong Insurance Outbound

In your role, you are responsible to provide customer service to support customers’ enquiries related with insurance products. The role also involves recommending relevant insurance products to meet customer's needs.

Make an Impact by:

• Conduct outbound calls to cross market insurance products to generate new sales.
• Attend to inbound calls transferred through general hotline or via WhatsApp channel to address customers’ queries on items relating to quotation, product benefits or other enquiries.
• Handle escalated calls and manage higher-level customer service inquiries.
• Manage the leads for team members within the CRM system.
• Develop a deep understanding across all General Insurance products and the ability to assess customers’ needs through consultative conversations to recommend suitable coverage or products.
• Identify and build a strong sales pipeline for current or future sales conversion.
• Assist customers through the digital buying processes.
• Ensure all engagement activities comply with industry regulations and guidelines.
• Provide after sales services in the renewal of their current policy and address any other general enquiries in a timely manner.
• Measure monthly engagement call performance against SOPs and sales targets. Thereafter, develop an improvement plan for further review.

Skills for Success:

• At least a Diploma in Business Studies/Administration/Management, Commerce or equivalent.
• Minimum of 1 year working experience in customer service or contact centre is required. Fresh Graduates are encouraged to apply and explore too.
• Equipped with basic insurance concepts and principles certification will be an added advantage.
• Customer-oriented with good interpersonal and communication skills.
• Ability to perform in a fast-paced environment and work well under pressure.
• Willing to work on scheduled public holidays.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:

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