Customer Care Officer (Open to Fresh Graduates) Based in Melaka City

Job details:

• Intake: 21 October 2024 (Monday)
• Working location: Melaka City
• Working hours: Rotational Shift
• Working days: 5 working days (Included public holiday and weekend), 2 days off
• Employment status: This is a 1-year contract job (After 1 year will change to permanent or renew contract, based on own performance)

Job responsibilities:

• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customer needs.
• Follow up and resolve customer complaints and ensure they are closed to satisfaction.
• Identify and perform cross-selling opportunities and activities by analyzing customer profiles, recommending the most suitable packages, and actively promoting the latest promotions/services.
• Take in service applications and requests for back office or self-processing.
• Work closely with team members and leaders at all times to achieve quality results & productivity.
• Channel and escalate any unresolved issues/complaints to other stakeholders or the next level within the agreed procedure.
• Participate in ad-hoc projects as requested.

Job requirements:

• Min qualification: SPM with 1-year relevant work experience.
• Fresh graduates (Diploma or Degree) are encouraged to apply.
• Candidate with or without customer service experience can apply.
• Must be able to communicate and write well in English.
• Ability to speak Mandarin and English (Dual language allowance of RM600) is an added advantage but not necessary.
• Good interpersonal and communication skills.
• Basic computer literacy (MS Office).
• Must be able to work on a shift basis with an additional fixed allowance of RM250 (1 shift = 9.5 hours) (5 working days).
• Shift Allowance RM9/day for shifts that end at 8 PM onwards.
• Candidate must be willing to work on a rotational shift.
• Candidate must be willing to work in Melaka City.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to ashley@asiarecruit.com.my.

Consultant in charge of the role:

Ashley Tiong
Recruitment Consultant
WhatsApp no: +60 16-688 6389