Customer Care Officer - MGTV

Be a part of something BIG!

As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers to verify their sign-up details and to review the plans they have signed up for. The team required to process the order on behalf of the digital sales.

Make An Impact By

1. Process customer requests within service level and accuracy target.
2. Act on remedial action report.
3. Processing New Fibre / Add on Contents / Standalone IPTV / Mio Home application for Consumer Group upon receiving requests from Sales Team.
4. Processing Port In / Port Back Fibre & ADSL applications for Customer Group.
5. Verifying with customers taking up Standalone IPTV & Fibre plans (with new IPTV services) upon receiving requests from Sales which is updated in Spear System.
6. Call customers for verification of their packages signed up to further arrange their appointment dates.
7. To escalate any unresolved issues, which cannot be completed within the agreed procedures.
8. To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
9. Work closely with team members and leaders at all times to achieve optimum efficiency and productivity.
10. Great flexibility to undertake any other tasks assigned from time to time.

Skills For Success

1. Diploma or Degree graduate in Business Studies/Administration.
2. Minimum 1 year working experience in contact centre environment.
3. Customer oriented with places meeting the customers’ need as top priority.
4. Proficiency in English. Able to speak in Mandarin would be added advantage.
5. Ability to perform in a fast-paced environment & work well under pressure.
6. Able to support in shift basis and Public Holiday.

Rewards That Go Beyond

1. Full suite of health and wellness benefits.
2. Ongoing training and development programs.
3. Internal mobility opportunities.

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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