Customer Care Officer

Job Responsibility

1. Responsible for handling all customer enquiries and requests from various platforms promptly and professionally.
2. To update and maintain customer interactions in the database.
3. Ensuring that all enquiries/cases are replied to and recorded within the stipulated time.
4. To assist in resolving customer complaints tactfully.
5. To maintain an amicable working relationship with business partners and customers.
6. Prepare monthly reports and documentation.

Job Requirements

1. Minimum Diploma/Higher Diploma qualification.
2. Preferably with at least 3 years' working experience in Customer Service or Administrative functions.
3. Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage.
4. Fresh graduates are welcome to apply.
5. Customer-oriented with good interpersonal and communication skills.
6. Highly motivated and able to work well within a team.

Job Benefits

1. 5 working days.
2. Minimum 14 Days Annual Leave per year.
3. Birthday Leave, Compassionate Leave, etc.
4. Medical and insurance benefits.
5. Staff Purchase.