Customer Care Officer

We are looking for a Customer Care Officer who loves solving problems and creating long-term customer relationships.

Make an Impact by:

• Processing customer requests within service level and accuracy targets.
• Performing outbound calls to customers to remind them of the Installation Dates / OpenNet issues / Re-Appointments if they failed to attend the initial appointment.
• Performing validation and checks on delayed activities.
• Managing Field Technician calls for technical-related inquiries.
• Processing migration to Fiber and new Fiber customers.
• Verifying and ensuring orders have been processed accurately and in a timely manner to meet customer expectations.
• Working closely with team members and leaders at all times to achieve optimum efficiency and productivity.

Skills for Success:

• Diploma or Degree holder in Business Administration or related discipline.
• At least 1 year of relevant experience in a customer-facing role via voice in a Contact Centre environment.
• Fresh graduates are encouraged to apply.
• Customer-oriented with good interpersonal and communication skills.
• Proactive and have a great sense of urgency.
• Ability to perform in a fast-paced environment and work well under pressure.
• Flexible to changes in work schedule.
• Great flexibility to undertake any other tasks assigned from time to time.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:

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