Customer Care Consultant (Based in Sunway) RM2800 - RM3400 #XIS67#

Customer Care Consultant (Based in Sunway) RM2800 - RM3400 #XIS67#

Last Updated on 22 Feb '25
Expiring on 19 Mar '25

UP TO RM 3400 / month

Company Overview

We are representing our client who is one of the leading Telecommunication companies in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening.

Job Responsibilities:

• Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
• Follow up and resolve customers complaints and ensure it is close to satisfaction.
• Work closely with team members and leaders at all times to achieve quality results and productivity.
• Ensure efficient escalation of priority requests/feedback toward an effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross-sell skills with the ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader.

Job Requirements:

• Must have minimum SPM.
• Minimum 1 year experience in call center customer service
• Strong communication and interpersonal skills.
• Ability to speak in English and Bahasa Malaysia Fluently.
• Able to work Overtime.
• Must be fully vaccinated with booster.
• Required to work during the hybrid shift, Public holidays & weekends online.

Interested candidates are required to apply Online

Only short-listed candidates will be notified.

1086157A
Last Updated on 22 Feb '25
Expiring on 19 Mar '25