Customer Care Advisor

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rhi is seeking a Customer Care Advisor for a 6-month contract role based in Kuala Lumpur, Malaysia. Our client is a pioneering global electric vehicle charging solutions provider that is revolutionizing the future of transportation. This is an excellent opportunity to join their growing team and contribute to their mission of making EV charging fast and hassle-free, while gaining valuable experience in the rapidly expanding EV industry.

The role & scope

As a key member of the customer service team, you'll be the voice of a market leader in the EV charging industry, handling diverse communications across multiple channels. Their innovative charging solutions have enabled hundreds of millions of miles of zero-emission driving, and they need dedicated professionals to maintain their high standards of customer support.

1. Provide first-line support to customers and charge point hosts through calls, emails, and live chat
2. Deliver first-contact resolution for customer queries and technical issues
3. Stay current with the company's expanding network and product developments through comprehensive training
4. Represent the brand as an ambassador, maintaining professional communication standards
5. Monitor and meet service level agreements across multiple communication channels
6. Handle customer data with strict confidentiality and security measures

Qualifications

1. Bachelor's degree is good to have
2. Proven track record in customer service roles
3. Excellent verbal and written communication skills in English
4. Experience working with multiple systems and platforms
5. Strong problem-solving abilities and attention to detail
6. Background in managing customer interactions across various channels

About you

1. A natural problem-solver with excellent customer service instincts
2. Adaptable and resilient in a fast-paced environment
3. Quick to learn and enthusiastic about new technologies
4. Comfortable working with digital platforms (training provided on Amazon Connect and Salesforce)
5. Team-oriented with a collaborative mindset
6. Committed to maintaining high standards of service delivery

If you believe this opportunity is right for you, please click the 'Apply' button above to submit your application.

Please note that only shortlisted candidates will be contacted.

At this time, we will only consider applications with valid working rights for Malaysia.

About rhi

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.

We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

rhi-group.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.