CS Agent e-commerce Native Korean + Eng B2

CS Agent e-commerce Native Korean + Eng B2

Remuneration: RM9500 (basic) + RM200 (Housing) + RM300 (KPI)
Work Location: KL Sentral
Work Hour: 9am - 6pm (Mon - Fri)

Job Expectations:

• Understand customer enquiries related to their hotel bookings and respond via applicable channels: email and chat.
• Ensure customer enquiries are answered or routed through the appropriate support channel.
• Make outbound calls to the hotel in urgent cases.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

Skills Required:

• High school diploma in any discipline with 0 - 1 year customer service experience.
• Excellent command over communication skills and strong command over the local language/language of support in the region.
• Excellent Customer Service Skills.