Credit Risk Management (Analyst) - Mandarin Speaker

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF!

Objectives of the Position

• Responsible for customer's credit risk management activities for the assigned market portfolio based on market principle and CCRM Services Hub Asia Pacific scope, following global and regional guidelines.
• To ensure deliveries meeting requirements defined in service level agreements and KPIs for process efficiency, effectiveness and quality control.
• Support Assistant Manager / Manager in day-to-day service delivery and talent identification.

Main Tasks

• Main task is review and decide on the release of blocked orders (high volume) or obtaining necessary approvals based on approval matrix and delegation to Hub.
• Provide necessary reporting for country, regional, and global timely in compliance with reporting requirements.
• Coordinate, attend queries, and provide transparency to stakeholders on credit risk management core processes.
• Support other credit management tasks such as perform risk assessment, mitigation measures, recommendations and documentation by using CCRM tools, and coordination with relevant stakeholders.
• Following up of outstanding invoices and unresolved dispute items in case support needed by Collection team.
• Work closely with Senior Analyst, Senior Specialist, Assistant Manager and Manager in daily operations to achieve defined objectives and targets.

Compliance:

• Participate in any compliance audits and respond to audit queries (for both internal and external).
• Ensure all work documentation and work processes are updated and met with BASF policies & guidelines, local company’s policy, legal and statutory requirements.

Quality and Continuous Improvement:

• Identify, recommend and implement continuous improvement opportunities in quality and efficiency to support smooth implementation.
• Prepare training materials and conduct end-user trainings when required.
• Support new and existing team members through proper knowledge transfer; and sharing of best practices thereby ensuring quality is maintained through any staff transition.
• Perform sample check activities for order release and risk assessment; to update issue log with detail root cause, preventive action and provide resolution.

Others:

• Support Business Continuity Plan (BCP) through resource planning, backup and communication.
• Any other tasks due to Service Hub KL management strategy and/or changing business environment may require to be performed.

Requirements

Education

• Bachelor’s Degree or Diploma in Finance/Accounting or related disciplines or Professional qualification in Finance (e.g., ACCA, CPA, etc.).

Working Experience & Skills

• Fresh graduates for Bachelor Degree or any experience in Finance and Accounting or minimum 1 year experience in related fields for Diploma.
• External experience in a shared service or business process outsourcing engagement will be an added advantage.
• Good interpersonal skills to communicate with service recipients.
• Good time management, good organization skills and multi-tasking skills.
• Ability to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines.

Technical & Professional Knowledge

• Knowledge of MS Office Applications, especially MS Word, Excel, and PowerPoint.
• Knowledge of SAP Systems (good to have).
• Proficiency in English and other languages required.
• Proficient knowledge and understanding of related processes.
• Knowledge in programming or scripting is an added advantage but not mandatory.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.