Credit Controller (FMCG)

About the Company
Randstad is partnering with an MNC FMCG group that has a strong presence internationally.

About the Job
Reporting directly to the Finance Manager, you will be responsible for managing credit control activities, ensuring timely payment collection, assessing credit risk, and fostering strong customer relationships. This role requires collaboration with departments such as sales, customer service, and legal to optimize credit management processes. It presents an exciting opportunity for you to grow and develop, accelerating your career.

Key Responsibilities Include but are not Limited to:

1. Collection & Credit Control
   • Engage with customers to collect overdue payments and resolve billing issues, working closely with internal teams.
   • Collaborate with customer service and sales teams to address and resolve customer concerns.
   • Provide weekly and monthly KPIs to management, tracking collection effectiveness and overdue balances.
   • Lead the preparation of weekly aging reports, communicating overdue accounts to the sales team.
   • Offer insights on credit collection during month-end closing.
   • Work with the legal team to issue demand letters or manage CTOS e-TR filings with external partners.
   • Coordinate with outsourced and sales teams to send aging reminders, block accounts, and recover bad debts.
2. Credit Evaluation
   • Lead the implementation and enforcement of credit policies in line with internal standards and industry best practices.
   • Make credit decisions in accordance with company policies.
   • Monitor credit limits and review customer accounts to ensure compliance with policies.
   • Evaluate the creditworthiness of potential and existing customers using financial data and credit reports.
   • Assess credit risk and recommend credit limit adjustments as necessary.
   • Maintain accurate records of customer interactions and credit control activities.
   • Review sales orders with credit blocks to ensure policy adherence.
3. New Customer Accounts
   • Assess the creditworthiness of new customers using CTOS, financial statements, and other relevant data.
   • Lead the process of opening new customer accounts, ensuring accurate information and proper documentation.
   • Ensure correct setup of new accounts in the ERP system with appropriate pricing.
   • Follow up with sales teams to resolve incomplete documentation.
4. Contract Management
   • Regularly review and update credit control documents, including customer application forms, sales agreements, CTOS consent forms, and reminder letters.
5. Reporting
   • Lead the preparation of weekly sales target achievement reports in collaboration with the outsourced team.
   • Prepare monthly sales reports for management review and gather feedback from the sales team.
6. Additional Responsibilities
   • Manage the clearance of AR aging and help maintain an up-to-date customer database in the ERP system.
   • Oversee activities related to Unclaimed Money, B2B portals, and receivable document safekeeping.
   • Recommend and manage trade credit insurance as needed.
   • Oversee CTOS account management, including invoice verification and payment processing.
   • Manage trade promotions in collaboration with outsourced teams, sales, and customers, providing analysis when required.
   • Support and handle ad hoc tasks as necessary.

Requirements:

• Bachelor's degree in finance, accounting, or a related field.
• Proven experience in credit control, credit analysis, and cash collection.
• Strong knowledge of credit management principles, policies, and procedures.
• Experience with Salesforce and D365 is an advantage.
• MNC or FMCG experience is preferred.
• Fluent in English, with excellent communication and negotiation skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, PowerBI).
• Highly organized, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Kindly apply directly through the Randstad website for a quick application process. Feel free to reach out to Vanessa Chin at Randstad for more information.