Credit Controller

Company Description

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

The Role

Reporting to the Assistant Credit Manager, you will work in partnership with key collaborators within the business in order to both collect outstanding monies and deliver exceptional customer support. You'll be responsible for the collection of outstanding monies, accurate allocation of payments, and responding to customer queries via our inbound Finance email and phone queues.

Job Description

• Manage a shared portfolio of clients, forming strong relationships with some of our Sales & Customer Service to deliver outstanding customer support.
• Manage debtors accounts within agreed important metrics, including Days Sales Outstanding (DSO) targets.
• Address and resolve any finance queries lodged pertaining to accounts within specific Service Level Agreements (SLAs).
• Maintain open communication channels and keep detailed records of all our customer interactions.
• Work autonomously and as a team with other departments to tackle agreed problems and provide exceptional service.
• Allocate all incoming payments correctly using remittance advice.
• Keep up to date with any marketing, product, finance, or fraudulent activity to ensure that you are able to respond to queries.

Qualifications

• Proven experience in Credit Management or Finance is highly valued.
• Customer-focused with a strong ability to provide excellent service and build lasting relationships.
• Capable of establishing strong connections with internal collaborators, such as Sales and Customer Service.
• Proven track record of developing innovative solutions and process enhancements, with a passion for driving efficiency and change.
• Thrives in a dynamic, fast-paced environment.
• Excellent problem-solving skills while staying calm and composed under pressure.
• Outstanding written and verbal communication abilities.
• Strong commercial and operational insight, with a strategic mindset.
• Collaborative team player who enjoys working with others to achieve goals.
• Strong judgment skills and the ability to navigate ambiguity effectively.
• Adept at meeting deadlines in high-pressure environments.
• Exceptional time management, prioritization, and follow-up capabilities.
• High levels of initiative and creative problem-solving.
• Excellent interpersonal skills for fostering relationships within a dynamic team.
• Proficient in Microsoft Office and general digital literacy.

Preferred Skills, Experience, and Competencies

• Familiarity with Workday Financials.
• Experience with Salesforce CRM.

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.