Credit Control Executive (Glenmarie)

We are looking for a motivated, dynamic Credit Control Executive to join our team based out of our offices in various locations. Your responsibilities will be to look to reduce the long overdue debts and unallocated credit balances (>1year) under the portfolios assigned.

To help achieve this, we will provide you with a competitive base salary, highly rewarding collection incentive structure, and career opportunities. You will also be given full product training, with hands-on assistance from the Credit Control Manager and the Credit Control Team.

In this role you will be responsible for:

• The primary objective for a Credit Controller is to collect the maximum value of outstanding debts at the earliest possible date. This involves effective communication with the debtor, usually by telephone and enforcing routine adherence to agreed credit terms.
• Liaise closely with Service, Operation, and Customer Care teams to solve problems relating to payment issues through the Credit Control Feedback form.
• Spend maximum time on the telephone with customers who have not paid their accounts by the due date, maintain a record of contacts (including date, action, commitments) in the system call card and follow through to ensure correction of any problems and prompt collection of outstanding debts.
• Update the system after each telephone conversation.
• Monitor prompt issuance of reminder letters and statements according to company credit control policy.
• Prepare and process all debtors’ journals and AR adjustments.
• Process cash/cheque deposits for daily banking. Ensure all current cheques are banked into the assigned bank account and monitor post-dated cheque due dates.
• Propose credit notes and propose stopping service due to customers to branch managers for outstanding customer in regard to debtors’ issues.
• Monitor and reinforce procedures such as requests for extending credit terms of 30 days.
• Prepare documents for bad debts write-offs.
• Prepare reports/returns on debtors and collections.
• Update collection activities and status of outstanding with Credit Control Manager / Team Leader on a monthly basis.
• Achieve the KPI benchmark set by the management.
• Monitor prompt issuance of invoices & credit notes to customers through invoices & credit notes analysis submitted by branches.
• Immediate contact of customers after issuance of every invoice.
• Ensure the accuracy of customer details in the database used for billing and collection purposes.
• Other duties given to you by your superior from time to time, if required.

The ideal candidate will possess:

• Minimum a Diploma in a related discipline of studies with proven track record in Credit Control.
• Able to work independently to meet assigned collection targets.
• Results-oriented, dynamic, creative, and self-driven.
• Team player, customer-focused, proactive, with a sense of urgency and ownership.
• Possess strong interpersonal and communication skills (written & oral; bilingual would be an advantage).
• Computer skills are essential.
• Applicant must be a Malaysian citizen or hold relevant residence status.

Highly Desirable:

• Excellent credit collection, solving customer disputes, and negotiation skills.
• Ability to reach & exceed collection targets.
• Versatility to build rapport with people at all levels.
• Multi-lingual in both verbal and written English and Bahasa Malaysia; able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage.
• Commercially focused acumen.

Rewards and Benefits:

• Attractive base salary, contractual bonus, and collection incentives.
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life, and Personal Accident.
• Out-patient & Specialist Coverage.
• Dental & Optical Coverage.
• Additional Retirement benefits.
• Staff purchase plan.

You will be welcomed into a friendly, robust, and competitive team that is highly motivated and focused on achieving goals and results. You will be given full product training, with hands-on assistance from the Credit Control Manager.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity, which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths, and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn. Bhd.,

No. 3, Jalan U1/25A, Seksyen U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam.