Credit Control Executive, APAC

The credit & collection controller is responsible for minimizing the company's exposure to credit risk and improving working capital by pro-actively working on reducing customer overdues (B2B environment). In this role you are responsible for the customers in a number of countries, and report to the Senior Credit & Collection Manager.

Your responsibilities will include:

• Making calls to customers to discuss and manage payment status and debt levels and promptly resolve queries which may arise (disputes, complaints).
• Communicate regularly and partner with Sales regarding customer accounts, following up any issues in a timely manner together.
• Creating good interdepartmental relationships with Commercial, Customer Services and Finance colleagues, building understanding of how other functions impact each other on day-to-day activities and collaborating to make improvements where possible.
• Block and release customer orders or accounts according to the credit & collections guidelines.
• Monitor payment terms and commercial compliance to the customer payment term policy.
• Review the set-up of any risk-mitigating instruments offered to customers (bank guarantee, parent guarantee, etc.).
• Set-up and review of customer credit master data.
• Organize, agree and follow-up of re-payment plans with customers, independently as well as in agreement with your manager.
• Hand-over and manage any legal reclaim actions, together with our legal department and Business Services Teams.
• Recommend monthly provisions for specific doubtful debt to our accounting & controls colleagues.
• Trade Finance: Analyse and recommend payment methods.
• Support and drive credit & collections improvement projects.

About you:

We are looking for a pro-active professional, confident and diplomatic colleague – able to maintain strong relationships with customers and colleagues. A good negotiator, friendly team player, with a “can do” attitude. The job requires a strong attention to detail, a process driven mind, and well-articulated, clear and concise communication.

Other key attributes that we value:

• Previous experience with credit & collections, or similar functions in a business with international operations.
• Good organizational skills (prioritization, dealing with time constraints) and communication skills.
• Good communication in English, Malay and Mandarin as we have operations in Taiwan and China.
• Good skills and experience with Excel, Outlook and Office.
• Skills and experience with ERP systems (SAP) and GetPaid are a bonus.
• Flexible and comfortable with a small and global team, in a changing environment.
• Ability to build effective and long-lasting relationships with colleagues and customers.