Courier / Despatch

Responsibilities

1. Ensure all shipments for all the allocated route are sorted, delivered, handed over, and picked up in accordance with policies and procedures, constantly upholding safety, compliance, and branding standards.
2. Ensure that checkpoints are captured for all shipment processing activities.
3. Be on time during sorting to ensure that shipments are sorted to the respective routes as required by the operational cycles daily.
4. Deliver shipments as per allocated time and in accordance with customer’s requests. All requirements for time-sensitive shipments to be observed.
5. Collect pickup shipments as per time assigned and ensure that all outbound shipments are handed over on time at the designated points.
6. Ensure all delivery and pickups with cash transactions are collected. Payments and documentation to be handed accordingly by the end of the day.
7. Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle.
8. Be responsible for the overall cleanliness, maintenance, and upkeep of the vehicle and equipment (e.g., scanner) allocated. Conduct daily checks, take preventive/corrective actions in cases of equipment failure or malfunction, and highlight/report any incident/observation to the team lead.
9. Perform duties professionally and courteously in line with Company image with respect to all road users.
10. Maintain close communication with the dispatch team, highlighting if customer’s needs change affecting delivery/pickup requirements.
11. Inform team leads and/or supervisors on all service-related issues, work together to provide suggestions to resolve the issues as well as to improve operation efficiencies or processes.
12. Support Company-wide initiatives including the provision of sales leads.
13. Participate in all Country and/or Function’s project initiatives to drive continuous improvements and efficiencies.

Company

Today, Wah Tung Travel Sdn Bhd is one of the leading corporate travel groups in Malaysia. It was founded in 1972, as Wah Tung Agency, dedicated to provide corporate travel services particularly to the oil and gas industry. We were one of the first registered Panel Travel Agent for Sarawak Shell Berhad and Sabah Shell Petroleum Company Limited, as well as a recognized Contractor for the oil and gas industry focused on the following services:

• Travel Management Services (including Corporate Travel and Crew Change)
• Leisure and student travel
• Hotel booking, car rental, and ground arrangement
• DHL Express Courier and logistic services