Country/Location HR Service Team Lead (HK/TW)

Job ID: 20551

Position Title: Industry Call Center/BPO/Shared Service

Job Description

Provide quality supervision and support team members to deliver services to BASF group companies. Ensuring that services are delivered in accordance with established processes and work procedures and in compliance with BASF policies and local company legal and statutory requirements.

1. Supervise and provide guidance to team members in the group to ensure all transactional processes under responsible areas are executed accurately in a timely manner to meet the agreed Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
2. Support team members by resolving critical operational issues and enquiries, and manage the escalation of complex operational issues according to escalation process.
3. Work with manager to manage customers’ expectations, drive process standardization, harmonization and process improvements through resolution of operational related issues and enquiries.
4. Assist manager in resource planning and monitoring to ensure zero interruption to operations.

Salary

6500~8400 (RM)

Requirements

1. Preferably graduate with a Bachelor’s degree.
2. With 2 - 4 years working experience in similar function.
3. Preferably experience and familiar working with a world-class HR system (SAP, Oracle, PeopleSoft).
4. Preferably experience in a shared service/outsourcing environment.
5. Experience in people management/team leadership is desired.
6. Experience working in large, diverse teams and able to communicate with different levels.
7. Good analytical skills and have experience in data analysis, statistic or reporting.
8. Proven ability in solving process and technical issues.