Corporate Trainee - System Support

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The incumbent will be responsible for the following tasks:

• First and second level system support for various trade finance relevant operating systems. This includes (is not limited to) e.g. Dispatching, Sharepoint, Codoka, DMS, Trade AI and PHX.
• Interface to product management for various trade finance relevant operating systems in head office.
• Analyze and optimize existing standard operating procedures concerning system functionalities.
• Supervise and execute system testing for various trade finance relevant operating systems with regards to enhancements and new releases.
• Ensure testing results for various trade finance relevant operating systems are delivered as per the test strategy and plan.
• Facilitates improvement initiatives and helps to cultivate an excellence culture among the team members.
• Establishes and maintains close working relationships with respective persons in charge in the processing teams and relevant counterparts within Commerzbank group to facilitate open and direct communication of issues, needs, queries, etc. so that these are responded to efficiently, promptly, and professionally.
• Observes the bank requirements with respect to Compliance, AML, KYC, and reputational risk issues (first level check) which are indispensable in the daily course of activities.
• Assure all key controls, daily functional checks, and end-day reconciliations are carried out without fail.

Key Activities:

• Ensures that all assigned tasks are completed timely and accurately as per agreed SLA.
• Monitors incoming Swift messages and email queries for various trade finance relevant operating systems.
• Responds and resolves all mailbox queries, providing investigation details to the next level in the event of escalation.
• Escalates promptly to the next level support or relevant channels if the issue cannot be resolved within the team.
• Communicates clear workable solutions to system users and has the ability to multi-task.
• Cascades and documents each system update release to users including communication to stakeholders.
• Adheres to all testing deliverables, including test plans, test cases, and test results. Maintains comprehensive tracking of testing information.
• Provides system users with specific training by proactively preparing/updating/providing proper training on system improvements, ensuring system users have the required system functionality knowledge for daily business operations.
• Conducts annual reviews of existing manuals and SOPs. Tracks issue logs (especially system down) with root cause analysis, severity, and resolved time.

Formal Education:

• University degree / diploma / tertiary education.

Specialist Knowledge:

• Preferably Entry Level specialized in Business, Economics, Finance, Accountancy, Banking, or equivalent.
• Fresh graduates are encouraged to apply.
• Minimum CGPA is 3.0 pointer.
• Required language(s): Fluent verbal and written in both English are required.
• Required Skill(s): MS Office Suite are a must. Knowledge of trade finance products, system technical terms, and SQL programming language are an advantage.
• NOTE: Successful candidates will be employed on a 6-month contract directly under Commerz Global Service Solutions Sdn Bhd. Upon completion of the Corporate Trainee Program, permanent employment may be offered.

Characteristics:

• Strong team player with strong interpersonal and communicative skills.
• Capable of working effectively under pressure as well as meeting given deadlines.
• Passionate about the role, high self-drive, hardworking & self-motivated.
• Interest in working in a new and developing organization.
• Meticulous and detail-oriented.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

Commerz Global Service Solutions (CGSS) is a 100% owned subsidiary of Commerzbank AG, a global service provider based in Kuala Lumpur and Penang, Malaysia.

With its global expertise and network, CGSS is positioned to deliver a wide range of global services and comprehensive solutions to meet the needs of its clients. Catering to multiple branches across Asia, Europe, and the Americas, CGSS contributes to increasing profitability, standardizing quality, and leveraging synergies for Commerzbank AG across regions into one central hub ensuring cost-efficient processing. Visit https://www.commerz-gss.com/ for more details.

Perks and benefits include Medical and Dental coverage, allowing customization of your own medical benefits.