Corporate Customer Service Assistant

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Job Responsibilities

• Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams
• Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies
• Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly
• Work with internal departments to ensure issues are escalated and resolved when necessary
• Accurately enter customer information, order details, and insurance data into healthcare management systems
• Maintain clear communication with patients to ensure they are well-informed about available services
• Stay informed about changes in healthcare policies, insurance protocols, and billing practices

Job Requirements

• SPM entry level
• Have interest in service and hospitality
• Basic communication skills, both written and verbal
• Problem-solving and conflict resolution abilities
• Ability to handle sensitive patient information with confidentiality and professionalism
• Attention to detail and accuracy, especially in data entry
• Basic IT skills including competence with Microsoft Office products (Word, Excel, Powerpoint, and Outlook in particular)
• Ability to sit for extended periods while using a computer and phone.
• Ability to communicate with patients over the phone.
• Willing to relocate, as the current office will be located at Bukit Jelutong, Shah Alam and will relocated to Bukit Raja 2,Klang.

How do your skills match this job?

Your application will include the following questions:

• How many years' experience do you have as a customer service assistant?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer services representative?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?

Retail & Consumer Products 1,001-5,000 employees

CARiNG Pharmacy was established in 1994 by 5 pharmacists, who were course-mates in the School of Pharmacy, Universiti Sains Malaysia (USM).

The first CARiNG Outlet opened in Taman Muda, Cheras.

Perks and benefits include Health Insurance, Awards Programme, Bonus, and Study Leave.