Coordinator - Service Coord

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Job Details

Primary Duties And Responsibilities

• Responsible for promoting the growth of the CSS service because of sales and marketing success.
• Executes solution development, leveraging core and diversified solutions to enhance the CSS value proposition in collaboration with other service lines and Cencora business units.
• Supports the pipeline of CSS opportunities, and work with local and global Sales teams to ensure that client interactions convey World Courier’s commitment to serve their needs in alignment with the service line’s capabilities and capacities.
• Interacts with business development in presenting the company and service capabilities.
• Fosters experience in the Sales and Marketing team when it comes to the service offering.
• Works with the Enablement Function to create educational and support material for Sales.
• Supports the Senior Service Manager by working with sales and marketing teams to design a marketing program for the service line.
• This will include conference attendance and speaking engagements, as well as input into the development of sales collateral, and other outbound marketing activities, working with Marketing Function to propose and create content material to achieve commercial objectives.
• Partners with the Legal Functions to ensure successful contractual agreements are put in place before a new account begins to trade.
• Flexibility and availability to travel as required (less than 15%).

Reports Directly To

Director, Service Excellence, CSS

Experience And Educational Requirements

• Bachelor’s Degree in business management or logistics related field required.
• At least 2 years in clinical trials/health care related experience with a customer facing/commercial background.
• Requires training in fields such as business administration, health care administration, logistics, sales and marketing, or similar vocations.

Minimum Skills, Knowledge And Ability Requirements

• Understanding of ABC policies, philosophy, goals, and objectives in order to affect financial oversight in protecting the company’s assets.
• Understanding of healthcare logistics, clinical trial and commercial 3PL operations.
• Strategic thinking skills.
• Able to generate ideas and opportunities and turn them into successful results.
• Effective interpersonal skills.
• Ability to intervene, challenge and steer to a productive outcome when differing opinions and priorities.
• Ability to perform financial planning and budget preparation tasks, as needed.
• Strong organizational skills.
• Attention to detail.
• Ability to follow and interpret profit and loss statements.
• Ability to implement processes resulting in satisfactory audit practices.
• Experienced in building personal collaborations, networks and teams inside and outside of the organization.
• Strong customer-service orientation.
• Able to adapt to change.
• Demonstrated analytical and problem solving skills.
• Ability to handle unexpected problems under pressure.
• Working in a matrix environment where influencing skills are key.
• Able to represent the company in a variety of internal and external settings.
• Excellent writing, Word, Excel, PowerPoint, and data management skills.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Affiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.