Contract Telemarketer

Job Responsibility

Telemarketer Job Responsibilities And Duties

Potential Client Contact and Follow-up:

• Contact potential leads generated from advertisements, webinars, marketing events, or other channels via telephone.
• Use pre-set scripts to communicate with leads, understand their needs, and introduce course products.
• Follow up with leads who have not yet made a purchase to determine their reasons, address any concerns, and promote sales.
• Record client feedback and update customer information in the CRM system or relevant databases, ensuring data accuracy and completeness.

Sales Calls And Conversion

• Conduct telephone sales to promote the company's training courses (e.g., the 2397 RM course) to potential clients.
• Apply telephone sales techniques and skills to effectively market the training courses, ensuring that clients understand the advantages and are encouraged to purchase.
• Address client queries, understand their pain points, and recommend suitable courses based on their needs.
• Guide interested clients to the online payment page over the phone or provide them with relevant payment information to complete the transaction.

Customer Data Management And Updates

• Accurately record all customer contact information, communication logs, purchase status, and other details in the CRM system or other sales management tools.
• Regularly update customer data to ensure that all potential client information remains current.
• Send out course information, promotional offers, or discounts via email or SMS to increase sales conversion opportunities.

Sales Reporting And Follow-up

• Provide daily/weekly updates to supervisors on sales progress, target achievements, and follow-up statuses of unconverted leads.
• Submit performance reports detailing the number of calls made, client conversions, and pending follow-ups.
• Analyze sales data to adjust strategies and improve overall performance.

Customer Relationship Management

• Maintain strong relationships with clients to ensure high satisfaction levels with the courses, converting potential leads into official clients.
• Handle customer complaints or issues promptly, ensuring timely feedback and support to enhance customer loyalty.

Learning And Self-Improvement

• Actively participate in company-provided training on sales techniques and product knowledge to continuously enhance telephone sales skills and customer service capabilities.
• Stay informed about the latest industry trends, market dynamics, and competitor activities.
• Continuously refine personal sales scripts and communication approaches based on feedback and experience to boost performance.

Team Collaboration

• Work closely with the marketing and sales teams to ensure efficient conversion of leads.
• Attend team meetings to stay updated on the latest product updates and promotional strategies.
• Collaborate with sales coordinators or other departments to ensure clients receive a seamless purchasing experience and post-sales service.

Goal Setting And Achievement

• Set personal monthly sales targets and work diligently to achieve them, ensuring overall performance goals are met.
• Actively participate in company sales competitions or incentive programs to strive for increased sales volumes.

Sales Strategy And Execution

• Implement telephone sales and market expansion plans in line with the company's established sales strategies and targets.
• Contribute to discussions on sales strategies by providing insights and suggestions to optimize the sales process.

Other Related Tasks

• Participate in additional sales-related tasks as required, such as market research, telemarketing campaigns, or product promotions.
• Join conference calls or additional sales sessions when necessary to enhance team collaboration and efficiency.

Job Requirements

If you are passionate about trading and enjoy interacting with people, a career in sales can empower you with endless possibilities to take control of your future. This field is not only a hot trend right now but also possesses enduring vitality thanks to companies' continuous investment in educating both employees and customers.

• Ability to speak and write in Mandarin fluently.
• At least 1 year of sales experience required; Girl candidates preferred.
• Must have a personal XiaoHongShu account.
• A degree or diploma is required; a major in marketing is preferred.
• Self-driven, able to work independently, and capable of effectively understanding customers' potential needs.
• Possess a strong sense of responsibility and purpose, high emotional intelligence, and a proactive attitude.
• Capable of handling pressure and demonstrating strong learning ability.
• A positive attitude, enjoys helping others, and has good character.

Job Benefits

• Social Benefits: EPF, SOSCO, and EIS coverage.
• Health Coverage: Comprehensive Medical Claims.
• Team Environment: Work alongside friendly, ambitious colleagues (predominantly from the 90s generation) in an environment free from office politics.
• Career Growth: A platform designed for talented, ambitious individuals to develop their skills and advance their careers.
• Compensation: Attractive package with a basic salary plus commission.