Contract - Software Developer (Web)

Role Purpose

• Handles all aspects of Software Engineering – business analysis, design, knowledge transfer, programming, testing, test automation and documentation.
• Handles more customer and software development centric tasks as compared to document driven.

Key Activities

• Provide IT support for DHL’s proprietary application software under the IT Team responsibility.
• Monitor & fix IT application issues for support (incident ticket) based on SLA and ensure users and other interested parties are kept informed proactively.
• Negotiate with users, specialists, staff and suppliers regarding emergencies, routine and unscheduled maintenance, and the introduction of amendments to service provision to minimize business disruptions.
• Review effectiveness and efficiency in assigned areas of responsibility and take action to improve quality of service, performance, and availability.
• Provide expert advice, training, and technical assistance to other teams related to software development processes/solutions.
• Actively involved in new systems development, system enhancements, and support of DHL applications.

Educational Qualifications

• Qualified University Degree holder

Skills

• Results-oriented and driven by goal achievement with a strong focus on high quality in software development & project management.
• Strong in information acquisition and analysis.
• Strong in constructive challenge.
• Strong in flexibility and stress management.
• Customer and end-user focused.
• Ability to learn many new procedures/processes and apply them in a very short period of time.
• Experience working in a multi-cultural environment.
• Commitment to teamwork and sensitivity to cultural differences are essential.