[CONTRACT FOR SERVICE] Consultant (Smart Meter)

Add expected salary to your profile for insights

Number of Openings: 1

Job Category: Contract

Closing Date: 28 January 2025

SCOPE OF SERVICES:

1. To provide daily support to the meter installation teams.

• To monitor and supervise daily operation and strategize next course of action in relation to monitoring through Billing/Invoicing system, Device Management, tampering and abnormalities detection from smart meters.
• To analyze and prepare detailed analytic report with meter reading analysis on customer consumption and review customer’s appeal based on monthly consumption pattern, SAP’s record and other relevant documents submitted.
• Compile daily operation report from technical teams’ daily report and provide to the management on monthly basis with support and advice on issues encountered during daily operation.
• To supervise routine and taskforce operation and disconnection operation.
• To coordinate and ensure proper planning on all procurement via small purchase, quotation and tender is in accordance with company procurement policy.
• Manage and review customer complaints related to smart meter operation.

1. To monitor & report the daily progress & performance of meter installation.

• To prepare all reporting for the Smart Meters installation.
• To perform root cause analysis on complex situations.

1. To execute any tasks assigned by line supervisor and superior from time to time in supporting the daily operation and to achieve the departmental, company or corporate targets.

• Able to interact and respond to enquiries and complaints in a professional manner and effectively.
• Familiar with SAP - CCS Module, MM Module & etc. is an added advantage.
• Ability to solve problems quickly and efficiently, see all sides of an issue will make me a great asset to the Unit/Department/Company.
• Knowledge in ZMAARTS such as arrears computation, type of tampering and able to analyze case paper is an added advantage.
• Knowledge in Microsoft Office (Excel, Word, Microsoft Power Point).
• Able to work independently with minimum supervision as well as in a team, proactive and self-confident, self-motivated, positive attitude, flexible and responsive to any changes.

THINKING ENVIRONMENT & CHALLENGES (PROBLEM-SOLVING):

• Maintain cordial and effective relationships, be courteous to colleagues and customers.
• High learning agility when there are new procedures, with implementation of new products by SEB.
• Possess high personal honesty, integrity, trustworthy and accountability.
• Good listener and toleration, caring and assertive, concise and sincere, friendly disposition & etc.

This position is offered on Contract for Service terms & conditions.

How do your skills match this job?

Sign in and update your profile to get insights.

Sarawak Energy Berhad (Sarawak Energy), is both an energy development company and a vertically integrated electricity utility with a vision to achieve sustainable growth and prosperity for Sarawak by meeting the region's need for reliable, renewable energy. With a multidisciplinary workforce comprising about 5,000 employees, Sarawak Energy serves close to 680,000 customers and a population of almost 3 million across the state.

Building on a strong foundation of nearly 100 years as an effective utility company, Sarawak Energy is taking bold steps to support the transformation of Sarawak in its vision to become a developed state by the year 2030. In line with our broader roles and responsibilities, Sarawak Energy has embarked on a massive transformation journey since 2010, to advance from a traditional utility company into a modern and agile corporation.