Content Review - Japanese Speaker | Kuala Lumpur, MY

1. Understand and remain up to date with client's policies and guidelines
2. Review user reports regarding website content
3. Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
4. Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
5. Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
6. Review the reported content within agreed turnaround times and standards of quality
7. Recognize trends and patterns, and escalate issues outside policy
8. Fulfill base productivity and quality requirements of the client
9. Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
10. Identify inefficiencies in workflows and suggest solutions
11. Review of sensitive content sometimes involving graphic or disturbing subject matter.

1. Fresh graduate - 6 months of professional work experience (preferable from BPO industry)
2. Diploma and above
3. Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
4. Knowledgeable with channels that provide on demand Video
5. Experience with confidential information collection and management (preferable)

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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