Content Operation Support (Work from Home)

Content Operation Support (Work from Home)

Location: Kuala Lumpur

Job ID: EEP71

Job Description:
● Be responsible for the curation of the content
● Review and classify content according to the guidelines, using specific tools and channels
● Understand and remain updated on changing policies and guidelines
● Investigate, resolve, and relay complex content issues to the team
● Participate in process improvement initiatives that improve quality and efficiency of work
● Participate in continuous training programs and workgroup discussions for optimal development in the role
● Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Job Requirements:
● BPO/Content Moderation: Minimum of 1 year of experience in a similar role, or Fresh Graduates: Must have at least a diploma in any field.
● Strong coping, emotional resilience, and stress-management skills
● Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of the policies
● Strong analytical and problem-solving skills
● Strong attention to detail
● Able to work on repetitive tasks and flexibility in meeting changing business needs in a fast-paced environment

Other details:
Basic Salary: RM1700
KPI Incentives: RM300
Travel Allowances: RM500 (AM shift)
Shift Allowances (PM & GY): RM400 - RM550