Contact Centre Consultant (Inbound) MY Walk-in Interview Feb & Mar (Tue & Thu)

Date: 13th Feb (Thu), 18th & 20th Feb (Tue, Thu), 25th & 27th Feb (Tue, Thu), 4th & 6th Mar (Tue, Thu), 11th & 13th Mar (Tue, Thu), 20th Mar (Thu), 25th & 27th Mar (Tue, Thu)

Time: 9.00 am to 3.00 pm (*break time: 1pm - 2pm)

To ensure a smooth sailing interview process, we’d appreciate if you could copy the link below to sign up and select your preferred interview date. Keep a note to bring along some key documents, namely:

Responsibilities:

• Handle and resolve incoming calls (including product enquiries, service requests, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines.
• Perform the required verification prior to proceeding with updating customer’s information, fulfilling customer's requests or providing account information as requested by customers.
• Identify and escalate complex/unresolved cases to relevant parties.
• Update customers on case status and outcome through phone.
• Ensure calls are appropriately logged and supported by proper documentation as required.
• Make outbound calls to customers as per standard operating procedures for identified processes.

Minimum Requirements:

• Computer Literacy (Essential):
  - Proficient in MS Office (Word, PowerPoint, Excel)
  - Standard computer operating systems (MS Windows).
• Communication Skills - Conversational (Essential):
  - Ability to listen, probe and understand customer issues/requirements.
  - Ability to communicate effectively with customers using appropriate, clear and concise language.
• Language Skills (Essential):
  - Fluency in English language (Verbal & Written).
  - Fluency in Bahasa Malaysia (Verbal).
• Candidate is required to work on a 24-hour rotation shift.

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

For more information, please visit www.cimb.com