Consultant, Specialized Product Delivery (SPD), Advisors Client Services-1 | Kuala Lumpur, MY

Consultant, Specialized Product Delivery (SPD), Advisors Client Services-1

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary
Consultant, Specialized Product Delivery (SPD), Advisors Client Services-1

Overview
The Client Service team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations.

All About the Role
Make an Impact as a Consultant, Specialized Product Delivery (SPD), Advisors Client Services. Advisors Specialized Product Delivery is an execution-oriented client facing team that applies proven, accredited change skills and business analysis experience to partner with clients and help them drive measurable value by:

1. Delivery of new and complex products/platforms and services to market smoothly and efficiently.
2. Acts as the knowledge expert and draws on business analysis skills to determine the most effective means of delivery.
3. Development of delivery resources that articulate all assets and functions to be coordinated.
4. Strengthening client's internal skills, knowledge and experience in critical areas.

As a Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.

Your Responsibilities:

1. Understand assigned delivery projects to ensure contractual objectives and delivery on-time goals are met.
2. Support the product delivery process by developing delivery artifacts and completing assigned tasks for the delivery process.
3. Contribute to the development of delivery process maps, data ingestion, data validation.
4. Contribute to the delivery of solutions that address customer needs, including data ingestion, validation, analysis, reporting, and insight generation.
5. Support Product Delivery teams, internal partners and key stakeholders in a market or region to deliver client solutions.
6. Research problem requests and respond to inquiries on products and tools for internal stakeholders and customers.
7. Analyze data from product delivery projects and report on performance relative to success metrics.
8. Help identify customer needs and contribute to the delivery of integrated solutions.
9. Produce presentation materials, analytics and reports for customer or internal communications.
10. Develop and maintain strong working relationships with partners in other business functions in Product and Technology.
11. Act as a liaison between the client and product development teams.
12. Research and deliver solutions for complex problems and respond to inquiries on troubleshooting queries for customers.

All About You

1. Experience in delivery of strategic, enterprise and/or market level initiatives across the financial services sector.
2. Knowledge of business analysis to support data ingestion, validation, service improvement, frameworks, tools, and processes.
3. Proven experience working in the capacity of a business analyst, applying client engagement, and operating efficiencies.
4. Leverages deep knowledge of all the Mastercard Data & Services capabilities.
5. Excellent interpersonal skills and experience building effective internal and external relationships.
6. Exceptional analytical and quantitative problem-solving skills.
7. Enthusiastic and authentic individual with the ability to create a collaborative culture.

All About Your Education & Skills

1. Bachelor's degree or equivalent qualification.
2. Statistical analysis software.
3. SQL databases and data query languages.
4. Data visualisation.
5. Fluent local office language and English required, other languages desirable.
6. Financial Services industry domain knowledge.
7. Comfortable with client interaction and interest in building relationships.
8. Advanced Word, Excel, and PowerPoint skills required.
9. Willingness to travel.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.