Concierge/Butler

We are seeking a dedicated and experienced Concierge/Butler to join our team in Grand Cayman. This is a unique opportunity to work in a luxurious setting, providing exceptional service to our high-end clientele. The successful candidate will be responsible for tailoring itineraries, assisting with VIP guest needs, and learning Front Desk duties.

Key Responsibilities:

• Provide personalized concierge services to guests, ensuring an exceptional experience during their stay.
• Tailor itineraries based on guests' preferences and needs.
• Anticipate and address guest needs, handling any requests promptly and professionally.
• Work closely with other departments, including the Front Desk, to ensure seamless guest experiences.
• Learn and assist with Front Desk duties as needed.
• Maintain the highest standards of service and professionalism in all interactions.
• Provide VIP services for high-profile guests, ensuring privacy and exclusive attention.

Requirements:

• Proven experience in a concierge, butler, or similar role, preferably in a luxury or hospitality environment.
• Strong customer service skills with the ability to anticipate and fulfill guest needs.
• Experience working with VIP guests and high-profile clientele.
• Ability to tailor itineraries and provide personalized recommendations.
• Willingness to learn Front Desk duties.
• Excellent communication and interpersonal skills.
• Fluent in English; other languages are a plus.