Computer Desktop Support (Executive)

Job Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain operating systems, software applications, and security updates.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Support users in diagnosing and resolving network connectivity issues.
• Assist in setting up and maintaining email configurations, VPN access, and remote desktop solutions.
• Ensure timely logging and tracking of IT support tickets and resolutions.
• Coordinate with vendors for hardware repairs and software upgrades.
• Provide guidance and training to employees on IT best practices.
• Maintain IT asset inventory and documentation.
• Assist in IT-related projects and system upgrades as required.
• Document necessary process and procedures as required.

Requirements:

• Diploma/Degree in Computer Science, Information Technology, or a related field.
• Minimum 1-3 years of experience in IT support, helpdesk, or desktop support roles.
• Strong knowledge of Windows operating systems.
• Familiarity with Microsoft Office 365, antivirus software, and enterprise applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications are an added advantage.