Compliance Operations Executive (Payments)

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position sits in our Payments team, a fast-growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. This role will be instrumental in supporting the team's ability to adapt to new challenges, streamline operations, and contribute to the overall efficiency and effectiveness of our compliance processes.

What will you do :

• SME on AML/CFT, KYC issues & transaction monitoring
• Own the regional day-to-day ops compliance tasks including payment approval, customer onboarding (i.e CDD and EDD) and transaction monitoring
• Conduct and review PEP/sanctions checks and adverse news screening
• Perform suspicious transaction/fraud investigation across markets and suggest next course of action
• Prepare suspicious transaction and chargeback reports
• Conduct periodic review of procedures to ensure compliance processes are properly documented
• Assist to design/evaluate/maintain internal policies relating to compliance operations matters
• Collaborate with different teams, i.e. sales/customer service, finance and engineering team to handle client queries
• Regularly assess the efficiency of control systems and recommend improvements
• Assist in ad hoc project assigned by team leader including periodic account review, platform process improvement project

Minimum Requirements:

• Bachelor’s degree in business administration, finance or relevant field 2+ years of operations, compliance and/or KYC experience, ideally within financial services or payments industry (Fintech is a plus)
• Good knowledge of the payments industry processes and regulations
• Experience in an international and English-speaking environment
• Attention to details and hands on attitude able to complete tasks with tight deadlines
• Strong critical thinking, problem solving and communication skills
• Sound judgment and strong sense of ethics (able to fully commit to the role)
• Solid written and communication skills in Bahasa Malaysia is a plus

Benefits:

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.