Commercial Excellence Manager, SEA

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future.

Overall, this role will work closely in alignment with JPAC Commercial Operations and show strong leadership and commitment to drive the Go BEST! journey through improvement of process, system, and people across all Business Units in all countries of the SEA cluster.

Responsibilities:

1. Lead Sales Force Effectiveness (SFE) strategy and levers for the SEA cluster, including customer segmentation & targeting for Pharmacy, Aesthetics, and Medical Detailing Channel.
2. Sales Force Design (Size, Structure & Resource Allocation) and Territory Alignment including KAM.
3. Develop Job Descriptions, Training, and Coaching of the Salesforces establishing consistent training formats that enhance the ability to deliver improved commercial outcomes and align to the Sales Competency Model across countries within the cluster.
4. Sales Incentive Assessment, SIP Design, Rewards, and Recognitions.
5. Sales Automation (Veeva CRM/CLM/PATH): Customer Relationship Management System and support an internal Learning Management System and Commercial Business Intelligence tool.
6. Establishment of KPIs of Sales developing metrics and scorecards. Implement and lead the country-by-country business performance.
7. Maximize Brand Value in Store: Enable Sales Force Effectiveness (SFE) analysis for key categories and connect with SFE experts to identify the right coverage strategy and support investments for growth aligned to Sales strategies.
8. Optimize assortment to improve NNS and mix profitability (providing consultancy to Cx/OTC BU).
9. Optimize AVR, pricing & margin relative to channel dynamics (providing Strategic Revenue Management – SRM – consultancy to Cx/OTC BU).
10. Optimize Channel Trade Spending effectiveness by category and for total channel (in partnership with Channel finance manager and local Market teams).
11. Drive Sales Academy across different sales roles including Salesforce Onboarding, Basic Training, Level I, Level II, and Train the Trainer classes for Front-line Sales Representatives, Sales Managers, and Key Account Managers based on training needs and sales competency gap.
12. Collaborate with various departments in Sales, Marketing, Human Resources, Medical, and SFE in the region and globally to provide a balanced and integrated sales training program.

Requirement:

1. Bachelor's degree in Science, Business, Education, Psychology, or a related field, required.
2. 3 years and above of previous Sales Training Manager, Corporate SFE/Training Manager, or related experience within a regional/cluster matrix environment preferred.
3. Previous extensive sales experience is a must (e.g., Sales Rep/Medical or Medical Device Rep, Key Account Manager, Territory Manager/District Sales Manager, etc.).
4. Proficient in MS Office; especially Word, Excel, and PowerPoint; experience working with sales tracking and reporting software.
5. Ability to demonstrate excellent presentation/facilitation skills.
6. Ability to demonstrate leadership abilities (e.g., team lead, project lead, and/or people management).
7. Ability to demonstrate a high level of Passion for Purpose, Accountability, Collaboration, and External Focus.
8. Ability to work in a cross-functional team environment.