Command Centre Manager (Up to 6 months bonus / Hyperscale Data Center)

Command Centre Manager (Up to 6 months bonus / Hyperscale Data Center)

Seeking candidates with similar experience in overseeing the entire airport operation for the Airport Operation Control Center, to manage our Data Center operation. We're looking for a Command Centre Manager to join our data center operations. Responsible for monitoring facility alarms, creating tickets and notifications for critical infrastructure, and managing a team for global 24x7 operations. Must have experience in hiring and training team members.

• Manage team of Data Centre Technicians, including people/performance/shift rotation management.
• Build and expand a local team in Kulai, Johor focusing on world-class support and effective service level agreement management.
• Collaborate with Critical Operations Facility managers to develop and document new policies and procedures.
• Monitor Data Centre facilities, including temperature and humidity, smoke detection, fire suppression, and UPS units via BMS/DCIM Systems.
• Track and resolve open customer support tickets promptly, providing timely updates to customers.
• Optimize workflows and throughput for Data Centre Operations as a subject matter expert.
• Improve customer experience and service quality.
• Handle management of large-scale events and participate in Data Centre issue escalations.
• Ensure Data Centre compliance with relevant security policies and procedures.
• Generate and submit regular reports for analysis and issue support.
• Mandarin Speaker (To deal with China management)

Requirement:

• Degree in Mechanical/Electrical Engineering
• Candidate must be willing to work in Kulai, Johor