Collections Officer (Mandarin Speaker)

Nezda is looking for a Collection Officer (Mandarin Speaker).

Qualifications:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
3. Proficiency in Mandarin.
4. Strong communication skills, especially in English.
5. Preferably 1+ years of working experience in a bank’s debt collection function.
6. Knowledge in Singapore’s litigation/recovery process will be an added advantage.
7. Team player who possesses strong interpersonal, effective negotiation, and analytical skills.
8. Proficient in Microsoft software (Word, Excel & PowerPoint) will be an added advantage.
9. Minimum typing speed of 40WPM with a 90% accuracy score.
10. Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

Job Description:

1. Perform telephone dunning of delinquent accounts and negotiate with borrowers for acceptable repayment plans in a proper professional manner.
2. Strong ability to negotiate, persuade, and convince customers to pay; quick thinker and versatile when customers try to avoid payment.
3. Manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP), and money collection.
4. Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
5. Review and initiate cost-effective collection and recovery avenues to maximize recoveries and minimize losses.
6. Able to recommend and execute appropriate collection/legal/restructuring actions for recovery of debt and minimize credit losses.