Collection Officer

Description

To call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments.

Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies.

Manage and achieve daily productivity standards in terms of attempts; contacts, PTP Kept and amount collected.

Handle delinquent customers' request for interest waivers, queries and complaints.

Ensure that collection actions taken are within corporate guidelines, and collection policies.

Take on additional tasks and/or projects when assigned.

Job Qualifications

Strong persuasive, negotiation and communication skills.

Possess good spoken English.

Ability to speak other languages and dialects will be an added advantage.

Customer-oriented and has good customer service skills.

Experience In Collections / Customer Services Is Much Preferred

Must be prepared to work extended hours as and when required.

Primary Location

Malaysia-Pulau Pinang.

Job

Collections.

Organization

MAL E2P - Collection Hub Malaysia.

Schedule

Permanent, Full-time.

Job Posting

25-Mar-2025, 9:37:21 PM.