Collection Executive

Job Responsibilities:

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls related to unblocking of devices or recovery matters and negotiate payment arrangements with customers.
• Proceed with the unblocking request if applicable/necessary.
• Update relevant systems on calls made and actions taken for each customer.
• Communicate with customers via telephone, negotiate payment plans with owing customers, and enact payment plans to clear their debts.
• Handle any other ad-hoc matters.

Job Requirements:

• High School Certificate or Diploma/Bachelor’s degree in any related field is preferred.
• 1 to 3 years of strong background in sales, customer service, or call center service. Previous collection experience will be advantageous.
• Fluency in English and Malay (written and spoken).
• Candidates who can converse in Mandarin or local Chinese dialects will be advantageous.
• Familiarity with the collection process and understanding of the documents involved.
• Ability to recommend/negotiate payment terms.
• Able to input information into systems and maintain Excel spreadsheets if required.
• Able to understand customers’ needs and translate these needs to communicate/advise/negotiate with customers efficiently.