Cluster Lead - RtR

Job Description and Accountabilities

• Ensure all transactions (revenues, provisions, operating expenses etc) are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).
• Review general or nominal ledger entries regularly to minimize if not eliminate adjusting entries and to detect any under or over statement of expenses on time.
• Analyze and compare month on month expenses to attain uniform distribution of cost during the year and make an accrual when appropriate to have consistency in reporting expenses.
• Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation, etc). Back up all files as part of the disaster recovery plan.
• Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
• Organize and plan work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
• Plan, manage and control cost-effective delivery of services.
• Manage and sustain supervisory and quality review / verification as per global SOPs, network policies and required controls (CRISP and external audit controls) to ensure controls are strictly compliant as well as to achieve center’s audit KPI.
• Collaborate with all functions and support each function in ensuring process compliance and continuous service excellence.
• Take ownership of escalation or handle critical concerns raised by the business.
• Support the development of future process experts.
• Regularly review KPIs or performance indicators.
• Identify training needs and opportunities to develop a highly skilled functional department.
• Periodically review manpower needs and back-up plans for each team to ensure seamless delivery to business partners.
• Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge, experience and best practice thereby ensuring quality is maintained through staff transition.
• Support team members as and when needed, showing monitoring abilities as well as management and motivation of the team members.
• Timely updates / modify RTR Process documents / CRISP control documents to align RTR processes and ensure compliance with GOM.
• Assist in project rollout, testing and guide the team on project implementation from service line perspective.
• Consolidate & present Service Performance Review deck to Business Partners together with preparing minutes / outcome of the SPR discussion.
• Work according to Internal Controls / CRISP requirements, handle audit queries and provide mitigation plan where needed.
• Proactively identify process improvement opportunities and discuss with the business partners.
• Review IRM's / Issue Log regularly and follow-up on the open items to resolve issues in a timely manner.
• Review Balance Sheet accounts are properly reconciled on a monthly basis with team, proactively discuss and follow with the business partner and clear the aged items.

Educational Qualifications

• Degree Holder or equivalent by experience.

Expected years of experience

• At least 5 years above of work experience, preferably in a finance environment (similar or comparable position in a Shared Service Centre is an advantage).

Knowledge & Skills

• Passion for People
• Passion for leading and developing skills
• Respectful of individual and cultural sensitivities
• Relentless in building and sustaining high performing teams
• Strongly committed and adept in giving feedback to people to build confidence and competence
• Team player and able to work in a multi-cultural environment
• Rigorous in seeking talent and building on potential

Passion for Quality and Continuous Improvement

• Passion for doing things right the first time
• Relentless in solving problems and issues
• Strongly committed and adept in addressing business and customer issues
• Rigorous in analyzing data from multiple systems

Passion for Customers

• Driven to support business priorities
• Cross-department consultation and collaboration
• Commitment to Excel
• Taking Direction and Responsibility
• Building & sustaining effective professional relationships

Business Acumen

• Constructive Challenge
• Strong process knowledge
• Well versed in all CRISP Control and Audit requirements
• Strong communication and influencing skills
• Proven ability to plan, organize and drive change
• Possess strong analytic skills on data
• Computer skills: fluent in working with MS Office and database end-user tools
• Language skills: fluent in English