Clinical Services Specialist

Responsible for the implementation of quality programs, policy and procedure training, clinical audits, Risk Assessment Audit, corrective actions and closure, supporting clinical education in their area of responsibility. Provision of a quality nephrology service through consultation with the Regional Operation Manager (ROM) and Chief Medical Officer (CMO).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

QUALITY OUTCOMES

• Supports Continuous Quality Improvement (CQI) activities in collaboration with Quality Team
• Monitors and follows up on AOR investigation process
• Assists in the development, review, revision, and roll-out of clinical procedures
• Assists CMO/ ROM in the identification and development of clinic-specific education and outcome goals
• Assists in implementation and monitoring of goals to achieve desired results
• Benchmarks clinical audits, identifies and shares best practices
• Coordinates review and investigation of sentinel adverse occurrences and participates in correction planning and follow-up as requested
• Provides training and monitors implementation of clinical policies and procedures in the center(s)
• Performs external audits as indicated per audit policy and provides support in developing a plan of correction; works with FA, Quality Team, CMO and Regional Operation Manager to ensure implementation and resolution of deficiencies
• Provides timely submission of all reports and data collection requests to CMO/ ROM

EDUCATION

• Works with CMO/ ROM to provide training and monitor to support the implementation of clinical policies and procedures in the center(s)
• Assists in implementation of teammates education programs which will include but not be limited to new teammate orientation program and supports in-center teammate development
• Monitors trends and reports outcomes in the center(s) and QA/QI team provides education which assists the centers to improve outcomes
• Ascertains specific training needs in assigned region, develops and implements plan to address needs as agreed with the CMO/ ROM
• Assists in preceptor training program(s) as assigned
• Provides continuing education and in-services/materials to teammates and patients to improve knowledge base and to meet regulatory and safety requirements as needed
• Provides timely submission of all reports and data collection requests to corporate support teams
• Supports management training as needed
• Assists in corporate initiatives and special projects as assigned

ADDITIONAL

• Attends mandatory training as part of the onboarding process and continuing mandatory requirements
• Assumes responsibility for administrative/clerical duties as needed
• Travel: 50%

MINIMUM QUALIFICATIONS:

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

• Bachelor’s degree in nursing or associated field
• Registered as a general nurse with Malaysia Nursing Board
• Post Basic Certification in Renal Nursing
• Minimum of five (5) years in nephrology nursing experience
• Minimum of two (2) years’ experience in clinic management
• Experience in Clinical Quality Initiatives methodology and techniques preferred
• Experience in teaching the adult learner strongly preferred with demonstrated ability to communicate technical/medical information in lay terms as necessary
• Flexibility and ability to travel whenever required
• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the Internet effectively required
• Full-Time position available in South region (Negeri Sembilan, Melaka, and Johor)