Client Support Coordinator

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.

Responsibilities

• Delivering outstanding customer service to clients through live chat, email, and telephone channels
• Engaging with clients to address queries and provide information about our trading platforms and service offerings
• Assisting clients in resolving technical and troubleshooting issues
• Collaborating with different departments to efficiently resolve client concerns
• Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department

Requirements

• Excellent English communication skills, both written and verbal, are essential
• Proficient in computer usage, with excellent command of CRM systems
• Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy
• Demonstrated ability to multitask effectively
• Collaborative team player with excellent interpersonal skills

Benefits

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture