Client Operations Officer - Fund Distribution Services

Client Operations Officer - Fund Distribution Services

What is the opportunity?
CACEIS Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 22/7 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

The Client Operations Officer is responsible for preparing and processing Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s. Responsibilities include ensuring accuracy and punctuality of data sent to Fund Managers, and collaborating with other teams within the Shareholder Services department. The officer will assist the Supervisor in leading the team and act as the point of contact in the absence of the Supervisor to ensure complete shift coverage.

Working Hour: 3pm -12am or 4pm -1am

What will you do?
• Generate and dispatch regular (SLA) and specific reports upon request from internal or external parties.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing, and other departments.
• Generate distributions, process payments, and ensure timely reporting to clients.
• Generate the Regular Savings Plan and process direct debit files.
• Process and check functions dependent on file uploads and extracts to ensure all deadlines are met, including daily uploads of price files and SWIFT transaction files.
• Address errors and exceptions of dependent file uploads and extracts.
• Provide clear and concise internal communication, including confirmations of uploads or transfers and notifications of delays to relevant teams.
• Ensure all deadlines are met with defined benchmarks, review and monitor the client workflow queue to ensure all items are actioned within SLA, and maintain data integrity.
• Ensure ongoing productivity during periods of reduced staff availability and high volumes, providing backup relief as needed.
• Complete any necessary or recommended internal or external structured training programs and modules in a timely manner.

What do you need to succeed?
Must-have
• 1 year of experience in Transfer Agency or the financial services industry in an operations environment.
• Good written and verbal communication skills, with the ability to use initiative and a strong attention to detail.
• Strong interpersonal skills and networking abilities with agents and internal departments, along with the ability to work as part of a team to achieve collective goals.
• Good organizational skills and the ability to prioritize workloads to meet tight deadlines.

Nice-to-have
• Experience in business administration and/or relevant operational knowledge and experience.
• University degree or equivalent desirable.
• Relevant systems knowledge desirable, including Excel and other Microsoft Office applications.

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.
• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.