Client Onboard Analyst 1 (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Client Onboard Analyst 1 (Hybrid) (Internal Job Title: Client Onboard Analyst 1 - C09) based in Kuala Lumpur. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Process client’s requests related to documents review including signatories’ updates and documentation lodgment.
• Provide detailed responses to internal inquiries.
• Apply appropriate bank’s regulations while processing the requests.
• Remain up to date with the current procedures, internal rules, external regulations, and follow the changes in the aforementioned documents.
• Document operation procedure updates.
• Process requests ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
• Verification and authorization of data entered in the systems.
• Ensure all queries are dealt with in an efficient and timely manner.
• Escalate urgent/risk issues through the appropriate escalation channels.
• Co-operate with and support other teams/employees upon supervisor’s instruction, including the possibility of movement to another team and/or process.
• Perform other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
• Ensure high levels of client satisfaction through strong product, process and client knowledge. Identify and suggest process improvements.
• Assist in the implementation of validated process improvements.
• Understand procedures and controls for operational processes. Support Manager with quality assurance process. Understand procedures and controls for operational processes. Perform within departmental procedures and compliance standards in order to minimize losses.
• Execute day-to-day responsibilities, as well as any other work instructed by supervisor related to this function.
• Deliver routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Previous experience in financial services preferred.
• Knowledge of bank products in the scope of opening and maintaining bank accounts. Customer communication experience (internal/external). Knowledge in the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Ability to work under pressure and meet deadlines. Proficient knowledge of English (written and spoken).
• Bachelor’s/University degree or equivalent experience.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

The Client Onboard Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided.

Job Family Group: Customer Service

Job Family: Institutional Client Onboarding

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.