Client Lifecycle and Surveillance Application Support Analyst | Putrajaya, MY

• Maintain deep communication surveillance system knowledge in order to
  
  • Support a production Client Lifecycle Management and Surveillance Platforms
  • Support the continuous evolution of the platform in order to automate manual processes/actions.
  • Develop an understanding of key surveillance objectives and align them with technical solutions

Job Summary

Hands-on application production support role focused in the Client Lifecycle Management and Surveillance spaces.

Job Description

What is the opportunity?

This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working to support a growing Capital Markets organization, this candidate will join an existing hands-on RTB (Run The Bank) production support team. This role is within the CBDT (Client Banking and Digital Technology) Production Services group based in Toronto that covers client lifecycle management platforms.

The overall group mandate is to support a portfolio of applications in the Client Technology portfolio.

Mission statement: Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management, and mitigation of risk.

What will you do?

• Maintain deep communication surveillance system knowledge in order to
  
  • Support a production Client Lifecycle Management and Surveillance Platforms
  • Support the continuous evolution of the platform in order to automate manual processes/actions.
  • Develop an understanding of key surveillance objectives and align them with technical solutions
• Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile-based development
• Focus on the Service Transition phase of ITIL by driving adoption of the "Production Readiness / License to Operate" model
• Summarize and highlight important enhancements and proactively identify risks and business issues in JIRA and Archer
• Identify improvement opportunities proactively and drive project progress and benefits
• Leverage your strong written and verbal presentation skills including creating documentation in Confluence, PowerPoint, and Excel (VBA and pivot charting a plus) to prepare senior management level content
• Coordinate disaster recovery, planning, and execution. Update internal config management and risk systems.
• Maintain applications throughout the life cycle from concept to retirement across multiple tools.

What do you need to succeed?

Must Have

• Experience with Client Lifecycle Management tools including Fenergo, Appway, or iMeta. 3+ years working in a Financial Technology or Capital markets technology role
• Proven experience with the principles of ITIL Incident Management, Problem Management, and Change Management
• Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch). Experience working with Docker/Kubernetes preferred.
• Experience with MS SQL / Sybase or other equivalent relational databases. Ability to write on-the-fly DB statements.
• Proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, Grafana (or equivalent)
• Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities

Nice to Have

• Experience with BMC Control M preferred, Autosys, Tidal, or other batch scheduling platforms acceptable
• Solid DevOPS and automation foundation with related experience to our CI/CD technology stack (Bladelogic, Ansible, Elastic Stack, Splunk, Docker, PCF, Jenkins, Nexus, Git/GitHub, Maven, Fisheye, SonarQube)
• BS/BA with an in-depth understanding of Capital Markets which includes all aspects of sales tooling and CRM tools
• Disciplined approach to document all processes, issues, and user stories in Confluence and Jira

Job Skills
Application Monitoring, Application Production Support, DevOps, DevOps Engineering, Docker (Software), End-to-End Testing, Fenergo Client Lifecycle Management Solution, Information Technology Infrastructure Library (ITIL), Kubernetes, Linux, Microsoft Windows Environment, Production Services, Scripting

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-28

Application Deadline:

2025-05-02
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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